We offer an advanced access appointment system that means you can be sure of getting an appointment with a doctor within 24 hours of your request.
You are welcome to see any one of our doctors although for continuity of care we do encourage you to see the same doctor for the same ongoing complaint. However, it may not always be possible for you to see your preferred doctor and we therefore encourage patients to build a relationship with a second doctor as well.
Each appointment is for one patient with one medical problem only. Please make a separate appointment for each member of your family or if you have more than one medical problem.
If you feel your condition is medically urgent you will be seen on the same day, although not always with the doctor of your choice and it may be necessary to wait.
Some of our GPs consult in consulting rooms on the first floor at Wilson Street. If you cannot manage to climb the stairs, please mention this to the receptionist when you book your appointment so that we can make arrangements for the GP to consult in a downstairs consulting room.
If you have registered with us for access to online appointments, you can book a Doctors appointment through our online system up to 14 days in advance at Wilson Street, Taddington Road or our Boots surgery.
We also have online Nurse appointments for Flu Injections, Blood Pressure monitoring and Smear taking. Please take care to use the booking system correctly for these matters.
Please click on the following link to view Doctor's consulting days at Wilson Street and Taddington Road surgeries.
Doctors Availability update.pdf
The surgery doors are opened at 7.30am to allow you to call in and make an appointment.
We close at 6.30pm Monday to Friday. Please note there are no routine doctors appointments on a Wednesday afternoon, however, the surgery remains open for other clinics (nurse, minor surgery etc.) and for collection of repeat prescriptions.
Extended Hours Surgeries
Appointments between 7.00am and 8.00am weekdays will be available as pre-bookable up to 14 days in advance. This service is for the convenience of all our patients. GPs will alternate each day and so it may not always be possible to see the doctor of your choice for these appointments.
How the Wilson Street Appointment System works
To make an appointment you can call into reception in person, telephone us on our Appointments Line 01332 332628 or book Online using the Internet.
In order to set patients up to allow you to use our online appointment booking and prescription request service, please download the attached form, complete the details and hand it in to the receptionist who will then arrange your user name and password. Please also provide Identification confirming your name and address.
Online Registration Form
Surgeries are held mornings, lunchtimes and afternoons, Monday - Friday (except on a wednesday afternoon when is is emergencies only)
Pre-bookable appointments with a named doctor are available to book 14 days in advance. These can be booked by telephone (01332 332628) at the Reception Desk or online (see above for details of how to regsiter for this service).
"On the Day" appointments are available to book from 7.30am on the day by telephone or at the Front Desk. (This is the time that all the "On the Day" appointments for both morning and afternoon, are released. The earlier you ring, the more choice of appointment times and doctors you will have.)
If you ring before 10.00am you will be offered an available routine morning or afternoon appointment. Once all the "On the Day" appointments have been booked, you will be advised of this and you may be offered a pre-bookable appointment for another day or asked to ring back the following day.
If it is URGENT that you are seen on the day, plesae inform the receptionist as there are some appointments specifically reserved for clinical emergencies. If however the Doctor considers your problem is not a clinical emergency, then the Doctor may ask you to rebook for another day/time.
If you ring after 10.00am for a routine "on the Day" appointment you may find that there are none available and you will be asked to pre-book or ring the following day. However we guarantee to offer you an appointment on the day if it is a medical emergency.
If you wish to see a particular doctor (and we do encourage you to stick to the same doctor for the same problem) we will book you in with your chosen doctor unless they are not consulting that day or their surgery has already been filled. It is therefore also advisable to build a relationship with a second doctor to avoid disappointment.
If you feel your condition is medically urgent you will be seen on the same day, although not always by the doctor of your choice and it may be necessary to wait.
Patient Self Check-In screen
We have introduced a self check-in screen at Wilson Street Surgery to allow patients to let us know that they have arrived for their appointment. We hope this will alleviate the need for you to queue at reception simply to let us know you have arrived. We will make a member of the reception team available to show you how to use the screen which is very simple to operate.
If you are unable to attend your booked appointment, please let us know in advance so we can offer the appointment to someone else.
If you are late for your appointment, you may be asked to re-book another appointment or you may have to sit and wait until the end of surgery before you are able to be seen. Patients who arrive after you but who are on time for their appointment, will be given precedence.
Closure of the Boots Surgery
As a result of the closure of our Boots satelite surgery, we have introduced lunchtime surgeries at Wilson Street Surgery with a GP consulting on a rotational basis from 11:00am until 1:00pm each weekday. Some of these appointments are available to pre-book up to 14 days in advance either by telephone, online or by visiting the practice.
Appointment lines (01332 674355) are available:
Monday : 8.00am to 12 noon and 2.30pm to 5.15pm.
Tuesday to Friday: 8.00am to 12noon
The doors are open until 12 noon. These times may vary slightly according to the doctor you are seeing. This is a branch surgery for the convenience of patients living in Chaddesden and Oakwood who wish to be seen in the mornings.
Pre-bookable appointments are available to book 14 days in advance. these can be booked by telephone (01332 674355), at the Reception Desk or Online.
"On the Day" appointments are available from 8.00am on the day by telephone or at the Front Desk.
Please note, the earlier you ring, the more choice of appointment times you will have.
Improving access to appointments at Taddington Road
2 GPs are available for consultations at Taddington Road each weekday morning and Monday afternoons. The usual booking arrangements apply.
Online Registration Form
Online Registration Form
Please download the Online Registration form, complete and hand in to a receptionist so we can set you up with your User name and Password. Please also provide some identification with your name and address on.